- How long does it take for my pillow to arrive?
All orders are processed and dispatched within 3 to 5 working days upon verification of payment, actual delivery will take 3-5 working days depending on your location. Delivery is carried out during working hours, Monday through Friday, excluding weekends and local public holidays (Malaysia). Delivery time is subject to our third-party delivery partner’s and cannot be scheduled.
Delivery dates and times are entirely subject to availability and scheduling by our third-party delivery partner, and not the Company. Our third-party delivery partner will usually contact customers after their purchase to arrange the delivery but this is wholly subject to them, and not the Company. The delivery time frame may be longer during peak sales seasons such as and not limited to Hari Raya, Christmas, Chinese New Year, and more due to the high demand received by our third-party delivery partner. We will try our best to deliver within our normal delivery time frame; however, as the deliveries are made by a third-party delivery partner, we do not take any responsibility for any late delivery cases during high sales seasons.
IMPORTANT NOTE FOR EAST MALAYSIA SHIPPING: Deliveries to East Malaysia will take 7 – 14 business days when the item is in stock.
Please read our Shipping Policy in Terms & Conditions for more details.
- Can I change the delivery address after placing an order?
We allow for change of address before your items are dispatched. Once it is dispatched, we regret to advice that no changes will be made. Kindly contact us at firstname.lastname@example.org for any change request.
- What if I am not home to receive my delivery?
Our third-party delivery partner will usually contact customers to arrange the delivery but this is wholly subject to their arrangements.
- Can I choose a specific delivery date and time?
Delivery dates and times are entirely subject to availability and scheduling by our third-party delivery partner, and cannot be scheduled.
- Is the shipping free for Malaysia?
Shipping is free for all locations in Peninsula Malaysia.
For shipping to locations in East Malaysia, we will partially subsidize the shipping fee, with the balance to be borne by customers. The shipping fee will be displayed when you check-out.
- Do you ship to East Malaysia?
Yes, we ship to Sabah and Sarawak. For shipping to locations in East Malaysia, we will partially subsidize the shipping fee, with the balance to be borne by customers. The shipping fee will be displayed when you check-out.
- Do you ship outside of Malaysia?
International Shipping is on the way. Stay tuned and check this space! 🙂
Shipping & Delivery
Returns & Warranty
- How does the 30 day trial work?
We offer a 30-night trial for all of our pillows. This means you can try the pillow for 30 nights in your own home before deciding if you’re happy with your purchase. The trial period starts from the delivery date of your pillow. Our 30-night trial is limited to a one-time return or exchange of up to two (2) pillows per customer / household. If you order a new pillow after having returned pillows before, the 30-night trial will not apply on your next pillow order / exchanged pillow. This applies to all new orders from the same customer or delivery address. Customers may be identified by customer name, delivery address, phone number, email address, or other means.
- Do you allow exchanges?
Yes, exchange of goods are allowed if conditions are met under our Warranty Policy.
- How do I return my pillow?
If you are not fully satisfied with your pillow within the 30-night trial period, please contact us prior to arranging for a return. Kindly send a return request to email@example.com. To be eligible for a return, we humbly request that you first try your new pillow for at least 14 days before submitting a return request, as it can take some time for you to adjust to a new pillow.
Once a return is confirmed, you may arrange to drop off the pillow to us at the address: Comfort Co Return – Winplus Marketing Sdn Bhd, 18, Jalan BRP 9/1B, Putra Industrial Park, Bukit Rahman Putra, 47000 Selangor, Malaysia. All returned goods must reach our return address (either via self drop-off or delivery company) within 10 days from return confirmation date. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. Please keep the tracking code with you in case we shall need them for reference.
Please read our Return Policy in our Terms & Conditions for more details.
- Do I need to keep the packaging for returns?
Pillows must be returned wrapped in the original packaging or any suitable packaging that can protect it from moisture, dirt and damages. All returned pillows must be in a good condition, without any damages or stains, otherwise, we reserve the right to decline or forfeit any refunds or exchanges.
- Is a return free?
An administration fee of RM10 per item will be incurred and deducted from the refund amount. Any applicable return shipping cost is to be borne fully by the customer.
- How long does it take to receive a refund?
A full refund (after the deduction of the administrative fee of RM10) will be issued once the returned pillow has been received and verified. Refund transfer takes 3-5 working days to process.
- What does the 1 year warranty cover?
Our 1 Year Manufacturing Warranty covers the following defects in materials and workmanship of a Comfort Co. pillow that has only been under normal usage and proper care. The Warranty Period commences 14 days from date of purchase.
1. Defects of a structural or manufacturing nature, including structural flaws in the pillow causing the foam materials to split or crack, despite normal usage and proper handling.
2. Deterioration which causes the pillow to have a visible indentation or sag greater than 2cm when no weight is applied onto the pillow.
3. Side stitching coming apart.
This Warranty does not cover:
• Individual comfort preferences such a firmness, texture and feel.
• Physical abuse and improper use such as a prolonged bending or folding, sitting, standing or jumping on the pillow resulting in damage to its structure and / or cover material, including but not limited to cuts, tears, stains, soiling.
• Deformity or damage to the pillow caused by improper washing, drying or high temperature treatment.
• Abnormal or non domestic use of the pillow.
• Minor manufacturing discrepancies or cosmetic flaws.
• Pillow dimensions within the accepted tolerance of +/- 1cm on the quoted size.
• Usage outside Malaysia.
• Pillows unboxed or unwrapped after 1 month from the delivery date.
Price & Payment
- What payment methods do you accept?
We accept the following payment options:
• Credit card including Visa and Mastercard
• Debit/bank card
• Online Transfer / FPX
• eWallets (Boost, GrabPay, Touch & Go, Kiple Online)
- How big is the packaging box?
The dimension of the packaging box is 68 (L) x 41 (W) x 16 (H) cm.
- Can I reuse the packaging box?
Yes! In line with our commitment to sustainability, our packaging box is designed to be re-used in several ways. Our packaging box is the ideal size for use as a wardrobe or under-bed organizer, or as a gift box. Simply label or write your intended messages on the text box printed on the packaging, and you’re all set! 🙂
While a good pillow provides the right comfort for a supported sleep, a calm mind is important for a restful sleep. We’ve specially designed our printed box design as a colouring canvas to help you destress. Simply choose your preferred colouring tools and let your creativity shine! 🙂
We do recommend to please recycle our packaging if not in use. Thank you for doing your part for our environment.
- What are the benefits of Miragel pillows?
Having the right support does not mean you have to forego comfort. Arguably the finest down-alternative fibre in the world, Miragel offers the best of both worlds – an ultra-soft feeling that resembles sleeping on gel, yet offering optimal support for your head and neck. Each fibre is delicately blown into the pillow, achieving this just-right amount for the perfect balance. Miragel helps you sleep in comfort while providing the right amount of support needed.
- How many types of Miragel pillows are there and which is best for my sleeping position?
Because we are all individuals and have unique needs, there’s definitely one in our Miragel family that is just right for you! Go ahead, pick your comfort level:
1. Miragel Pillow
Our signature 2-inch gusset pillow. The gusset acts like an added spine with extra height for optimal weight distribution and neck alignment. Great for both side and back sleepers, and those with broader shoulders.
Size: 18 (W) x 28 (L) x (H) Inches
2. Miragel Lite Pillow
If you prefer a lower-height pillow, we’ve got you covered with our Miragel Lite, so you don’t miss out on the same great benefits of Miragel! This standard pillow height is great for back sleepers and those preferring lower height support.
Size: 19 (W) x 29 (L) x (H) Inches
3. Miragel Kids Pillows
Because sleeping right starts young! Our child-friendly series is customised for growing kids from 3 – 12 years old, becuase the better they sleep, the healthier they grow! Miragel Kids come in 2 sizes – Kids (for toddlers / pre-schoolers ages 3-6) and Petite (for pre-teens ages 7-12).
Kids Size: 14 (W) x 19 (L) x (H) Inches
Petite Size: 16 (W) x 26 (L) x (H) Inches
4. Miragel Bolsters
Whether you’re an adult or a child, bolsters add a sense of security for better sleep. A good bolster also supports body alignment while sleeping, reducing the tossing and turning of a restless sleeper.
Kids Size: 6 (D) x 28 (L) Inches
Adults Sze: 8 (D) x 36 (L) Inches
- I don't recall the last time I have replaced my pillow. How do I know if I need a new one?
Experts recommend replacing your pillow every one to three years — but we understand that it’s not always the case! If your head doesn’t feel supported, you need a new pillow. Indications could be stiff neck or tired shoulders after a night’s sleep. No matter what position you lie in, the pillow should be supporting your head fully and its thickness should keep your head in a straight aligned position. For better hygiene, we do recommend to change your pillow(s) often if you are a drooler or if you sweat a lot during sleep.
- Can I test the product before purchasing?
30 Nights Risk-Free Trial
When we say that we are confident of our products, we mean it! You get a 30 days risk-free trial with every purchase – if you’re not satisfied, just return it and we’ll refund you. So, no need to lose any sleep over your Comfort Co purchase! Find out more in our Terms & Conditions.
- What makes Comfort Co the best pillow for everyone?
We dream of a world where good sleep is not a luxury but a simple pleasure for all, young and old alike. A world where night after night, one can rest in the assurance of sleeping uninterrupted and waking up feeling ready to rule the world. And it all starts with giving every sleeper the right quality, support and comfort they deserve.
With 18 years of experience under our belt, we design each pillow with the utmost care, and we hand-pick our materials with no compromise on quality. Our series of products are crafted to specific needs in size and weight (from toddlers to adults) but they all provide you the same level of comfort that you deserve. The one-of-its-kind Miragel is one of the finest fibres which gives the best of both worlds – comfort and support. The pillow shells are made with 100% natural bamboo fibre fabric which effectively wisks away moisture, keeping you cool during sleep. We strongly believe this is the foundation of good sleep.
- Where is Comfort Co made?
We are proudly designed and made in Malaysia.
- How do I clean my pillow?
We recommend spot cleaning for all Miragel pillows or bolsters.
- Will my pillowcase fit the pillow?
Our pillows fit most standard pillowcases in the market. However, in case of any doubt, we do recommend measuring your current pillowcase prior to making your purchase.