Return & Refund Policy: If you are not fully satisfied with your pillow within the 30-night trial period, please contact us prior to arranging for a return. Kindly send a return request to firstname.lastname@example.org
- To be eligible for a return, we humbly request that you first try your new pillow for at least 14 days before submitting a return request, as it can take some time for you to adjust to a new pillow.
- Once confirmed, you may arrange to drop off the pillow to us at the address: Comfort Co Return – Winplus Marketing Sdn Bhd, 18, Jalan BRP 9/1B, Putra Industrial Park, Bukit Rahman Putra, 47000 Selangor, Malaysia.
- All returned goods must reach our return address (either via self drop-off or delivery company) within 10 days from return confirmation date. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. Please keep the tracking code with you in case we shall need them for reference.
- An administration fee of RM10 per item will be charged and any shipping cost will be borne fully by the customer.
- A full refund (with the deduction of the administrative fee mentioned above) will be issued once the returned pillow has been received and verified.
- Pillows must be returned wrapped in the original packaging or any suitable packaging that can protect it from moist, dirt and damages. All returned pillows must be in a good condition, without any damages or stains, otherwise, we reserve the right to decline or forfeit any refunds or exchanges.
- A valid proof of purchase (such as your order confirmation email) is required for all return or exchange requests.
- Any products delivered outside Malaysia are not eligible for returns.
Warranty: All of our products are made with care and your new Comfort Co. product is covered by a 1-year limited warranty against manufacturing defects. The warranty starts 14 days from the date of purchase and lasts until the end of 1 year from that date. Please refer to our warranty section in order to fully understand the applied conditions.