Shipping Policy: We deliver throughout Malaysia via a third-party delivery service through an arm’s length agreement. In purchasing our product, you agree to the delivery conditions as below;
- All orders are processed and dispatched within 3 to 10 working days upon verification of payment. Delivery is carried out during working hours, Monday through Friday, excluding weekends and local public holidays (Malaysia).
- Delivery time is subject to our third-party delivery partner’s and cannot be scheduled.
- The delivery time frame may be longer during peak sales seasons such as and not limited to Hari Raya, Christmas, Chinese New Year, and more due to the high demand received by our third-party delivery partner. We will try our best to deliver within our normal delivery time frame; however, as the deliveries are made by a third-party delivery partner, we do not take any responsibility for any late delivery cases during high sales seasons.
- Purchases made from the Company are shipped to customers for free for West Malaysia within the above mentioned time frame. Any other arrangements for delivery which adds additional costs to us such as but not limited to on-demand or re-delivery will be borne by customers.
- Delivery dates and times are entirely subject to availability and scheduling by our third-party delivery partner, and not the Company.Our third-party delivery partner will usually contact customers after their purchase to arrange the delivery but this is wholly subject to them, and not the Company.
- Once the Dispatch Confirmation is emailed to you, your products are under the responsibility of our third party postal service providers and we shall not be responsible for lost parcel in post if proof of postage is supplied. Any claim will have to be made with our third party postal service providers and we will make reasonable effort to assist in compensation claims (if any).
- For all international orders, any customs or import duties charged once the parcel reaches its destination country (if any) must be paid for by the recipient of the parcel. In the case if tax not paid within the stipulated period, goods will be forfeited and destroyed by customs department which is not under the control of the Company.
IMPORTANT NOTE FOR EAST MALAYSIA SHIPPING: Deliveries to East Malaysia will take 7 – 21 business days when the item is in stock.
Bounced Parcels: Customers will be contacted via email, phone call or text should we receive any bounced parcels bearing their name.
- Cost for re-delivery will be borne by the customer. We will bear the cost of re-delivery if it is deemed as an error on our part. Details regarding the re-delivery will be provided to the customer.
- We reserve the right to deny any request to combine the bounced back parcels with any new orders.
- Any unclaimed bounced back parcels after 30 days grace period will be forfeited.
Price: The prices for products available for purchase through the site will be displayed to you on the site. The prices displayed include all applicable taxes, surcharges and shipping cost (for West Malaysia). Shipping cost for East Malaysia and other areas will be displayed during check out. All monetary transactions on the website take place in MYR (Malaysian Ringgit).
Payment: All payments has to be made through online banking (Maybank2u, UOB bank, CIMBclicks, HLB, Public Bank, RHB Bank, Affin Bank, Bank Islam) which is linked from our shopping cart which includes major credit cards and eWallets (Boost, GrabPay, Touch&Go). Payments shall not be deemed to be made until full amount of funds have cleared. All cancelled orders cannot be reversed. Prices and shipping rates are subject to change without notice but changes will not affect orders that have already been accepted.
Product availability: The Company reserves the right without prior notice to discontinue or change specifications on products and services offered on this website without incurring any obligations. We cannot guarantee product availability for all products at all times. Estimated back-in-stock dates are not guaranteed or confirmed. Customer purchases and orders are fulfilled on a first come, first served, basis. Should there be any changes to the stock availability of your order, you will be notified by our team.
Promotions and promo codes: From time to time, the Company may offer promo codes which may apply to any, or certain specified purchases made through our website. We are strictly not obligated to inform you of any upcoming promotions or promo code beyond the current or existing promotion or promo codes. Every promotion and promo code will be subject to specific terms & conditions specified at the time the promo code is issued (including and not limited to the duration of the promotion’s or promo code’s validity) in addition to those mentioned in these Terms.
If you have made a purchase on our website before a promotion is announced, the Company is not liable to extend the same promotion to you in the interest of fairness to our other customers. We have several ways of notifying the public of our promotions or promo code – we may send you the details via email (if you have signed up for our marketing emails, or we may advertise the promotion or promo code on our Website via a banner or pop-up message, or we may announce it on our social media channels, or we may advertise the promotion or promo code in any or all of our official partner showrooms that are listed on our website.
We have the right to refuse you the use of any promotion or promo code once it is expired or fully redeemed. Depending on the promotion or promo code, a promo code may only be redeemed once for each customer. These codes may not be used in conjunction with any other discounts. Only one promotion/voucher/promo code may be used per order.
Free gifts & prizes: Any free gift and/or prize offered by the Company in relation to our promotions, contests, goodwill, and any other official events may not be returned, replaced, or resold to us for cash or credit value.
30 Nights trial and returns for pillows: We offer a 30-night trial for all of our pillows. This means you can try the pillow for 30 nights in your own home before deciding if you’re happy with your purchase. The trial period starts from the delivery date of your pillow. Our 30-night trial is limited to a one-time return or exchange of up to two (2) pillows per customer / household. If you order a new pillow after having returned pillows before, the 30-night trial will not apply on your next pillow order / exchanged pillow. This applies to all new orders from the same customer or delivery address. Customers may be identified by customer name, delivery address, phone number, email address, or other means.
Our products are shipped within 24 Hours using the following carriers: FedEx Pos Laju,DHL,Skynet. To return your product, you should mail your product to:18, Persiaran Bukit Rahman Putra 1, Magilds Industrial Park, Sungai Buloh Selangor Malaysia 47000. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over RM100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.